The kidnap and murder of three Jewish teenagers in June 2014, sparked days of rioting and police clashes in East Jerusalem and other Palestinian areas. Despite the Israeli government appealing for calm on both sides, violence in the region escalated.
Drum Cussac began organising the evacuation of numerous clients from Israel and the West Bank as the exchange of rocket fire, and the Gaza ground assault by the Israeli continued.
We monitored the rocket attacks from Gaza and southern Lebanon into Israel on a minute-by-minute basis, relaying this information through GlobalRiskManager™ via RiskMonitor alerts in order to keep our clients in the area informed.
With numerous clients in the affected region taking the decision to withdraw their personnel in the face of the ongoing, and increasing violence, it was vital to keep all parties informed with real-time alerts and to monitor client wellbeing via in-platform two-way communications.
For the clients who elected to remain in the area, Drum Cussac monitored the situation closely in GlobalRiskManager™ and provided ongoing alerts, advice and information relating to the threats that each faced. All clients had access to the multilingual 24-hour Global Operations Centre, who could provide expert advice and support.
In mid-July, a university client requested evacuation for 17 of their students, quickly followed by a second university who requested evacuation for a further eight students. As the days progressed more universities required evacuations for their students. With the scope of the operation growing, GlobalRiskManager™ once again proved critical in monitoring and ensuring the welfare of a large number of travellers, students and individuals.
This was a developing situation where the environment was very fluid and fast paced.
Well aware of contingency planning, the university’s security team allowed Drum Cussac to forward plan so that when the situation escalated our response team was very quickly able to implement effective alternates.
Accurate, risk assessments and mitigation measures for the changing situation relied on business intelligence from our global analysts, communicated to clients via GlobalRiskManager™, as well as ‘ground truth’ from the in-country team.
Factors determining whether successful evacuations could be made by road rather than air included the number of border crossings open and the highest likelihood of crossing without incident.
In total, Drum Cussac evacuated 100 students from 24 different locations, 50 of them flying out of Tel Aviv and 50 being transported by road into Jordan.